What matters most to us is hearing the voices of those we support, especially feedback about the impact of the support they receive. It’s a moment for us to pause, listen and understand what’s truly important to the people at the heart of the organisation.

Our recent survey, completed by individuals we support has given us powerful insight into what we’re doing well and where we can keep growing. Feedback that will shape the future of support, making sure it stays truly personalised, respectful, and centred around each person’s wishes, needs and aspirations.

Below are some quotes for individuals we support, who took part in our survey;

• “My staff are fun and I like them!”
• “The team help me to feel liked.”
• “Daily check ins, even if I don’t answer, it’s appreciated.”  
• “I feel cared about!”
• “They encouraged me to pick up old hobbies and support me to do them.”
• “The cheer me up when I’m feeling low in my mental health.”
• “Keep me on track; be there when I’m upset.”
• “They cheer me up when I’m sad, talk about my feelings.”
• “They are always here for me.”
• “Staff have saved my life.”

A huge thank you to everyone who took part. Your honesty really matters, and it plays a big part in helping us deliver the highest quality of care every day.